Support

XVL Web Master

1. The published HTML page does not show the 2D illustration. Instead, there is a broken icon. What is wrong?
   The system must have an SVG viewer to be able to show the 2D illustration. You can download a free SVG viewer from Adobe at http://www.adobe.com/svg/viewer/install/
   
2. Animations play slowly on my system. How can I speed them up?
   To increase the animation playback speed, set XVL Player into Performance mode. To enable Performance mode, right-click in the viewer window, select Environment Setup and check Performance. You will need to refresh the view for this change to take effect.
   
3. How can I adjust the SVG view?
   The following tips may be useful:
   Pan
   Press and hold the Alt key and drag the SVG image.
   Zoom
   Press and hold the Ctrl key and click your left mouse button to zoom in the view. While holding the Ctrl key, you can drag your mouse to specify the zoom-in region. On the other hand, if you hold both Ctrl and Shift keys, you can zoom out the view.
4. Is it possible to edit an output SVG file in other applications?
   Yes, it’s possible to edit your output SVG file in applications such as Adobe Illustrator. However, please note that since the SVG file is linked with other output HTML files, you may lose the cross-linking feature once you edit the SVG file.
   
5. Is it possible to make index numbers larger?
   Yes, inside the Settings dialog, please select the Illustration tab enable the “Leader lines” check box. Then, click on “Set details…” button and specify the font size.
6. Can I use the disassembly animation defined in XVL Studio?
   Yes. In order to use the Studio-defined animation, you can simply switch off check boxes for “Regularize”, “Set user IDs”, “Set auto disassembly animation”, and “Set process animation”.
   
7. What is “Regularize”?
   A regularization process looks at the assembly structure and corrects the parent-child relationship of a group if the group is found in a wrong place. After being edited, an XVL file may be left with an invalid group structure. A valid group structure consists of the following indenture order: Assembly Groups, Part Groups, Body Groups and Shells. For example, a Shell can never be directly inside a Part Group. Rather, a Shell has to be always inside a Body Group. When the “Regularize” check box is turned on, XVL Web Master creates new groups to maintain the correct parent-child relationships.
   
8. What is “Set user IDs”?
   If you turn on the “Set user IDs” check box, XVL Web Master adds arbitrary group names (system IDs) to those groups that are missing names. This is required for correct cross-linking.

Troubleshooting

1. Part of the 3D window is black.
   Condition:
   – Windows 2000 or later.
   – OpenGL hardware acceleration is disabled.
   – Part of the XVL window was hidden when the XVL model was opened.

   Workaround:
   Change the viewing mode of XVL Player to refresh the window.

2. The 3D model occasionally does not display in the published HTML page.
   Condition:
   OpenGL hardware acceleration is enabled in the XVL Player.

   Workaround:
   Disable OpenGL hardware acceleration. There are two ways to do this:
   1. Disable Acceleration mode in XVL Player. To disable Acceleration, right-click in the Player window, select Environment Setup and uncheck Acceleration. You will need to refresh the view for this change to take effect.
   2.Disable hardware acceleration by running the following command: C:\\system32\lattice\player2\acc_off.reg.

3. XVL Player crashes while reading an XVL file or immediately afterward.
   Condition:
   - Using FireGL OpenGL accelerator.
   - Display Model Progressively option is enabled.

   Workaround:
   Disable Progressive read mode. To disable Progressive read mode, right-click in the Player window, select Environment Setup and uncheck Progressive. You will need to refresh the view for this change to take effect.

4. An animation defined in XVL Studio is lost.
   Condition:
   - The “Set auto disassembly animation” checkbox is turned on.
   - The “Set process animation” checkbox is turned on.

   Workaround:
   Disable the “Set auto disassembly animation” checkbox and the “Set process animation” checkbox.

5. Leader lines are missing in an output SVG file.
   Condition:
   - A group doesn’t have User ID (group name).
   - A group name starts with “XVL”.

   Workaround:
   Define a group name not starting with “XVL”.

6. Some groups are not moving during a process animation playback.
   Condition:
   - A group doesn’t move its position at the end of the step.

   Workaround:
   In XVL Studio, move the position of the group at the end of the step. Make sure that the group actually moves in the preview of XVL Studio.